Beacon Connect
Beacon Connect Family App offers parents peace of mind by providing real-time updates on their child’s school bus location, notifications for boarding/arrival, and alerts for delays or emergencies. With two-way communication and customizable notifications, schools and parents can streamline the management of multiple schedules, ensuring a safer and smoother commute for both parents and children.
Q: Can I include family members to be notified of my students location?
Yes, you will need to contact your district first to add them to an approved family members list.
Q: Can I add an additional stop for certain days of the week?
Yes, you will need to contact your district first to add them to an approved family members list.
Q: What should I do if I do not receive notifications after setup?
Ensure that notifications are enabled on your device. Contact us at [email protected]. Please include the phone number associated with your account and your school district when reaching out.
Q: The app says that the phone number I entered is not valid. How can I verify the number
on file?
Contact support at [email protected].If the phone number on file does not match, you will need to contact your school directly. Note: The help desk cannot make changes to your phone number. All updates must be approved and processed by your school.
Q: Why is there a delay in the live location of the bus on the app?
The app has a 16-second delay between the actual location of the bus and the live update displayed in the app. This is normal and part of the system’s tracking process.
Q: How do I report an issue with the APP?
Send an email to: [email protected]
If you have any questions please reach us