ParentSquare FAQ

Your child’s school will send you an invitation email to join ParentSquare, and you’ll click a link to activate your account.

What to do:

1. Find the email from your school and click to get started, or:
2. If you have not received an email link to sign-up, please email [email protected]. Be sure to add your name, your child's name, and school to the body of the email.

Note: After you are added to ParentSquare by your school, you will receive school communications even if you have not registered your account. However, you will need to register your account in order to participate in two-way communications and to access any confidential student-specific documents or forms.

1. Log in to your main ParentSquare account.
2. If you have unverified contact information, you will see one or more contact cards under, “Action Required: Confirm Your Account Information.”
   Note: You can also click “Confirm Contact Info” on your Account page to start the process.
3. Confirm Email and/or Phone. A verification code will be sent to the email or phone number. Enter this verification code in ParentSquare to confirm.
4. Confirm Child(ren).
5. Confirm your name and school affiliations by clicking Yes, this is me.

Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?

 

Contact details in ParentSquare are managed by your school and usually synchronized from secure student information system (SIS) records. Once the school updates your official records, changes will automatically be reflected on your account in ParentSquare.

• Contact your school's Main Office so that they may update your contact information. If you have multiple children, you only have to reach out to one building.

Do you want to have messages translated to another language? Are your messages showing up in the wrong language?

What to do:

• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Preferences,” then “Language.”
• Select your preferred language and save.

 

ParentSquare allows users to customize their notifications based on notification type and delivery method for each school.

• The Instant setting will send all post notifications in real-time.
• The Digest setting will send all posts for the day in one single digest at the end of the day (recommended.)

Direct messages, alerts and time-sensitive posts will be delivered instantly. You can also choose to turn off notifications (excluding emergency alerts and notices).

What to do:

• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Notifications.”

Parent/Guardians can reset their password.
Contact your child's school building or email [email protected]